How Missed Call Recovery Works
— Explained in Plain English
You are up a ladder, picking a cylinder, or driving between emergency jobs. Your phone rings, but you cannot answer. Instead of losing a £120+ job to the next locksmith on Google, LockGrowth automatically rescues that customer in under 5 seconds.
The Harsh Reality of Locksmith Customers
When someone is locked out of their house in the rain or stranded outside their car with lost keys, they do not leave a voicemail. Over 90% of callers immediately hang up and dial the next locksmith listed on Google.
If you miss just 3 calls a week, you are handing £1,500+ every month straight to your local competitors. Missed Call Recovery halts that customer in their tracks by sending an instant text before they have time to tap the next phone number.
What Happens When You Miss a Call?
The entire sequence takes place automatically in seconds — with no manual action required from you.
Customer Calls Your Business
A potential client calls your existing business mobile number. If you are free and pick up, you talk to them as normal — LockGrowth stays dormant. If you are busy, driving, or already on a job, the call rings out or you press decline.
MacroDroid Handset Signal
Your Android phone runs a lightweight automation app called MacroDroid. As soon as the phone detects an unanswered call, it silently sends a secure alert to your LockGrowth system containing the caller’s number. Full instructions on how to set up MacroDroid on your phone will be sent on sign-up to LockGrowth Premium.
Instant Rescue SMS Sent
Within 3 to 5 seconds, the caller receives a personalized text from your company:
Lead Captured & Added to CRM
The caller taps the link, chooses their lock problem (Locked out, broken key, lock change), enters their postcode, and sees their estimated price. The enquiry is immediately saved in your CRM Leads Pipeline, and you receive an alert with their details!
What Happens in Your LockGrowth Dashboard?
You maintain full visibility and control over every call, lead, and message sent.
1. Call Logging & Audit Trail
Every missed call is logged with the caller’s number, exact timestamp, and delivery status of the rescue text. You can see how many callers clicked the link and converted.
2. Smart Anti-Spam Cooldown
If an anxious customer rings 3 times in 2 minutes, LockGrowth will never spam them with 3 texts. An intelligent 30-minute deduplication rule groups their calls into one single rescue conversation.
3. CRM Leads Kanban Board
When the caller completes the quick wizard, they drop straight into the New Leads column on your CRM Kanban board. You receive an immediate alert on your phone with their problem and postcode!
What About iPhone Users?
In Active DevelopmentApple’s iOS operating system has strict privacy security rules that prevent third-party apps from reading incoming call logs in the background. Because of this, the direct on-device automation method works exclusively on Android phones.
iPhone Locksmiths: We are currently building a network-level Call Forwarding & Virtual Reception Number solution for iOS users. This allows your mobile network to forward unanswered calls at the carrier level so you can take full advantage of Missed Call Recovery regardless of handset.
Frequently Asked Questions
Do I have to change my business phone number?
No. You keep your existing mobile number, van livery, business cards, and Google profile exactly as they are. The automation monitors your existing handset.
What happens if I answer the call?
Nothing! If you pick up the phone and speak to the customer, no text message is ever sent. The rescue SMS is strictly reserved for calls that ring out or are declined.
Can I customize what the SMS message says?
Yes. Inside your LockGrowth Admin > Settings, you can customize the message text, adjust your business name, and set your own price ranges for emergency lockouts and standard services.
How quickly does the customer get the text?
Typically within 3 to 5 seconds. Because the SMS arrives almost instantly after they hang up, the customer sees your message before they can click on a competitor’s advertisement.
Ready to Stop Losing £150+ Jobs to Competitors?
Get started with LockGrowth today. Protect your business from lost calls, capture instant web quotes, and automate your 5-star Google reviews.